High’s Supports Customers and Associates amid Covid-19 Crisis

High’s Supports Customers and Associates amid Covid-19 Crisis

Baltimore, Maryland (March 30, 2020) – High’s continues to provide a clean and safe environment for their customers to shop in amid the COVID-19 crisis.

“High’s and Carroll Motor Fuels want to assure our customers that we are committed to doing whatever it takes to support our communities.  We don’t take lightly the responsibility we have to our customers and our employees. We will get through this as a team and more importantly, as a family”

John Phelps, CEO and President

Both organizations are committed to keeping the communities running. Carroll Motor Fuels is available 24/7 to provide commercial fuel to all essential businesses in the area, including the High’s Stores. In addition to delivering fuel, several Carroll Motor Fuel drivers are voluntarily picking up shifts to deliver household essentials to keep the shelves stocked at all 49 High’s locations.

High’s has enacted several measures to support their associates and customers throughout their communities, such as:

Increased awareness of sanitary working conditions

High’s is diligent in their efforts to provide a clean and safe environment for all. Strict procedures are in place to ensure stores are adequately stocked with soap, hand sanitizer, gloves and other sanitation essentials. In addition to increasing the frequency of routine cleaning while sites are open, store hours are being adjusted across the chain to allow more time for deep cleaning before and after hours of operation.

Ensuring a clean and convenient shopping environment  

High’s will continue to meet the customer’s needs, even in times of crisis. There is a continued focus to limit exposure to high touch surface areas throughout the store. In the food service area, High’s has limited the number of self-service items and is offering freshly made options instead. Seating areas have also closed in compliance with the Governor’s guidelines. In addition, High’s has several payment options available to limit customer’s interaction with high touch surface areas such as:

Skip:  A self-checkout app that can be used at most locations.

Carroll Pay:  Customers who choose to sign up for Carroll Pay can activate a gas pump and pay for merchandise from their phone.

Enhanced Associate Support          

The High’s Operations and Human Resources teams are continuously looking at ways to minimize associate risk and provide additional support. This includes implementing a temporary absence policy allowing associates to stay home without depleting their available time off hours. Also included in the employee benefits platform is an Employee Assistance Program which provides 24/7 support to all associates.  High’s is also asking any associate who reports flu like symptoms to seek medical attention and self-quarantine.

In addition to the many measures put in place to protect customers and associates each day, High’s is excited to announce they are extending their free coffee for first responders to include front line hospital staff. All first responders, doctors and nurses in uniform (or who can provide badge identification), will receive a free coffee or fountain drink during their visit.

About High’s:

In 1928, the High’s brand was born – our ice cream store chain grew rapidly throughout the Mid – Atlantic states. At one time, there were more than 500 locations, making High’s the largest ice cream chain in the world! In 2012, Carroll Motor Fuels acquired High’s and continued to build from such strong heritage. Today, we are a chain of 49 convenience stores run by our team of more than 500 talented individuals.